About HBM

We're a family run business who've been in the industry for over 30 years. At the forefront of change, we supply EPoS systems & cash registers to the hospitality & retail sectors throughout Herts, Beds, Bucks and London.

Family run with over 30 years' experience

Welcome to HBM. Over our many years in the industry, we've developed a proven methodology to EPoS system setup, ensuring that all our solutions are delivered on-time with minimum training requirements and with little disruption to trade.

Our EPOS solutions cover all aspects of hospitality & retail; restaurant/bar management with tabs & tables, stock control, hand-held ordering, table reservations, customer database, online ordering, chip & pin integration, web based business control, CCTV and PMS, and more.

All installations are carried out by our trained engineers and our support services are as flexible as our clients' working hours.

Meet the team

Nick Caines - Owner at HBM

Nick Caines


Nick has been servicing the hospitality and retail business for over 20 years. His experience goes back much further as both parents were at the forefront of retail solutions (‘cash registers’ in those days) selling Casio & Sharp cash registers, photo copiers and fax machines! In 2005 he took over the business and along with a small team, continues to pride himself, and his team, in offering the same honest, down to earth, good old-fashioned service that his family had always upheld. A personal goal is to ensure that every customer he meets is given the most relevant service, sale and support available in the industry at good value with honesty and integrity.

Matthew Laycock - Service Director at HBM

Matthew Laycock

Service Director

Matt started in the industry in 1999 as a junior service engineer, servicing electro-mechanical machines such as those in Arkwright Stores! He then progressed on to fixing main boards, printers, displays and screens and was invited to Toshiba TEC to train the manufacturer how to fix their own type face motor! He can service and repair all types of Uniwell, Sharp, Casio & TEC tills but is now mainly involved in programming and site installations. Essentially, Matt looks after the service side of the business so if you have a support query or technical issue, Mat is the guy to speak to.

At the forefront of change

As the way consumers pay constantly evolves, you need an EPoS company that can evolve as well. Here at HBM we're always keeping up-to-date on industry trends and changes making sure we're always one step ahead of the competition and passing this advice on to you and your business.

We are a true independent with an in-depth knowledge of the EPoS market. We provide our customers with honest, impartial advice on the ideal EPoS system for their business helping to ensure they can maximise their potential and profits.

We understand the different needs of different businesses

With our many years of experience we understand the different needs and requirements your business faces on a day-to-day basis. We also take the time to get to know our clients and utilise our experience to configure an EPoS system that works for you.

We know that the hospitality industry isn't a Monday to Friday, 9am to 5pm service, therefore, we offer a fully comprehensive support service which can be tailored to your needs. As standard all of our systems are covered by a 7-days a week, 9.30am to 10.30pm telephone & online support service.

Request your free personalised demo

Let us show you how our EPoS solutions can help your business increase productivity and save money!