Why a customised EPOS system beats an off-the-shelf solution
While an off-the-shelf solution may be tempting, having an EPOS system that’s tailored to the unique needs of your business will mean fewer problems in the long run.
More businesses than ever before are making the leap to an EPOS system. For bars, restaurants, high street stores and takeaways, they’re becoming the norm. This is partly to do with the way an EPOS system can help you manage inventory and streamline your business, but it’s also got a lot to do with consumer behaviour. Consumers are using contactless payment methods more and more, and they’re expecting a faster service as a result. A solid EPOS system will allow your business to cater to this demand, pleasing your customers and serving more of them in a shorter period of time. However, not all EPOS systems are created equal.
It may be tempting to go and buy an off-the-shelf solution, but in doing so you run the risk of creating new problems instead of fixing existing ones. Your business is unique. You manage your stock in a certain way, put your own spin on customer service and you handle special offers and discounts on your own terms. An off-the-shelf EPOS solution may have the technical functionality to handle the things you want, but it won’t be geared to do so, and they can be incredibly complex to set up before the good stuff starts to happen.
The answer?
A tailored EPOS system that is designed to work with your business right from the start, installed and maintained by professionals.
Keeping your EPOS running smoothly
An EPOS system is an incredibly complex environment. It has to handle a wide range of processes such as stock management, employee tracking and identification, payments, discounts, pricing and more. Once installed, it becomes the cornerstone of your business operation, making your life easier and helping you to compile reports and end-of-day sales figures. You become dependent on it. But if not carefully configured, your EPoS system can throw some worrying curve balls your way, causing problems and making everything from inventory management to PoS more difficult than it should be.
Fortunately, if your EPOS system has been customised and installed by a professional, this will rarely happen. In the event that something does go wrong or you’re not sure how to configure a new feature following a change in your business, they’re most likely always on standby to offer help when you need it.
An off-the-shelf solution simply doesn’t offer this level of ongoing assistance and support, and you’ll end up spending more to get a third party in to help fix problems that could – and should – have been avoided.
When it comes to choosing the right EPOS system the choice is ultimately yours, but in order to stay ahead of the curve and keep your business running smoothly without interruption, a managed professional installation beats an off-the-shelf solution every time.
Want to get in touch with HBM EPOS? Whether you’re looking for a completely new EPOS system, a cash register, till rolls or just some help and advice on your current EPOS solution, we’re to help. Call 01525 664402 or leave us a message today.