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  • EPOS Solutions
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Menu
  • Home
  • Business Types
    • Hospitality
      • Pubs & Bars
      • Restaurants
      • Takeaways
      • Cafes
      • Members Clubs
      • Nightclubs
      • Hotels
    • Retail
    • Schools & Universities
    • Arenas & Events
    • Pop-Up Venues
  • EPOS Solutions
    • TouchPoint
    • TouchOffice Web
    • PocketTouch
    • TouchKitchen
    • TouchStock
    • ByTable
    • TouchTakeaway
    • CollectionPoint
    • TouchMenu
    • TouchReservation
    • TouchLoyalty
    • TouchTopUp
    • SelfService
    • Webshop Integrations
    • EPOS Integrated Payments
  • Hardware
  • Articles
    • Case Studies
    • Blog
  • Company
    • About Us
    • Support Services
    • Contact
    • Request Demo
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subscription packages

HBM Support Services

All our subscription packages include full 7 day support

We know that the hospitality industry isn't a Monday to Friday, 9am to 5pm service, therefore we offer a fully comprehensive support service which can be tailored to your needs. As standard all of our systems are covered by a 7-days a week, 9.30am to 10.30pm telephone & online support service.

Request A Free Demo

Our services

Support Contracts

We offer 7-day support from 9.30am until 10.30pm via telephone and email to all our customers. We pride ourselves on our high standards, professionalism and efficiency.

Logging a Support Request

To log a support request, simply email support@hbmepos.co.uk and one of our team will address the situation as soon as possible. Please provide us with your name, company, telephone and a quick message describing your issue.

Remote Support

We'll sometimes ask to remotely connect to your till system and troubleshoot the issue ourselves. Below is a link to download and install the Remote Support App.

Download The Remote Support App

Out of hours

For out of hours support, please use the support@hbmepos.co.uk email address and one of our team will address the situation as soon as possible.

  • Mile Barn Farm, The Old Granary, Hemel Hempstead Road, Dagnall, Berkhamsted, Hertfordshire. HP4 1QR
  • 01525 664402
  • hello@hbmtech.co.uk

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