Skip to content
  • 01442 600 700
  • sales@hbmepos.co.uk
  • Mon - Fri: 9:30 - 17:00
Facebook-f Twitter Instagram
  • Home
  • Business Types
    • Hospitality
      • Pubs & Bars
      • Restaurants
      • Takeaways
      • Cafes
      • Members Clubs
      • Nightclubs
      • Hotels
    • Retail
    • Schools & Universities
    • Arenas & Events
    • Pop-Up Venues
  • EPOS Solutions
    • TouchPoint
    • TouchOffice Web
    • PocketTouch
    • TouchKitchen
    • TouchStock
    • ByTable
    • TouchTakeaway
    • CollectionPoint
    • TouchMenu
    • TouchReservation
    • TouchLoyalty
    • TouchTopUp
    • SelfService
    • Webshop Integrations
    • EPOS Integrated Payments
  • Hardware
  • Articles
    • Case Studies
    • Blog
  • Company
    • About Us
    • Support Services
    • Contact
    • Request Demo
Menu
  • Home
  • Business Types
    • Hospitality
      • Pubs & Bars
      • Restaurants
      • Takeaways
      • Cafes
      • Members Clubs
      • Nightclubs
      • Hotels
    • Retail
    • Schools & Universities
    • Arenas & Events
    • Pop-Up Venues
  • EPOS Solutions
    • TouchPoint
    • TouchOffice Web
    • PocketTouch
    • TouchKitchen
    • TouchStock
    • ByTable
    • TouchTakeaway
    • CollectionPoint
    • TouchMenu
    • TouchReservation
    • TouchLoyalty
    • TouchTopUp
    • SelfService
    • Webshop Integrations
    • EPOS Integrated Payments
  • Hardware
  • Articles
    • Case Studies
    • Blog
  • Company
    • About Us
    • Support Services
    • Contact
    • Request Demo
Let's Talk

subscription packages

HBM Support Services

All our subscription packages include full 7 day support

We know that the hospitality industry isn't a Monday to Friday, 9am to 5pm service, therefore we offer a fully comprehensive support service which can be tailored to your needs. As standard all of our systems are covered by a 7-days a week, 9.30am to 10.30pm telephone & online support service.

Request A Free Demo

Our services

Support Contracts

We offer 7-day support from 9.30am until 10.30pm via telephone and email to all our customers. We pride ourselves on our high standards, professionalism and efficiency.

Logging a Support Request

To log a support request, simply email support@hbmepos.co.uk and one of our team will address the situation as soon as possible. Please provide us with your name, company, telephone and a quick message describing your issue.

Remote Support

We'll sometimes ask to remotely connect to your till system and troubleshoot the issue ourselves. Below is a link to download and install the Remote Support App.

Download The Remote Support App

Out of hours

For out of hours support, please use the support@hbmepos.co.uk email address and one of our team will address the situation as soon as possible.

  • Mile Barn Farm, The Old Granary, Hemel Hempstead Road, Dagnall, Berkhamsted, Hertfordshire. HP4 1QR
  • 01442 600 700
  • sales@hbmepos.co.uk

Follow us

Facebook-f Twitter Instagram

Privacy Policy

© All rights reserved

Manage Cookie Consent
We use cookies to optimize our website and our service.
Functional cookies Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage vendors Read more about these purposes
View preferences
{title} {title} {title}